{"id":798,"date":"2026-03-30T13:07:02","date_gmt":"2026-03-30T19:07:02","guid":{"rendered":"https:\/\/support.doublehelixsoftware.com\/?page_id=798"},"modified":"2026-03-30T13:07:03","modified_gmt":"2026-03-30T19:07:03","slug":"tickets","status":"publish","type":"page","link":"https:\/\/support.doublehelixsoftware.com\/?page_id=798","title":{"rendered":"Tickets"},"content":{"rendered":"\n<div class=\"jsst-main-up-wrapper js-ticket-dashboard-container\">\n    <div class=\"js-ticket-dashboard-main-content\">\n\n\t\t<div id=\"jsst-header-main-wrapper\"><div id=\"jsst-header\" class=\"\"><div id=\"jsst-tabs-wrp\" class=\"\"><span class=\"jsst-header-tab js-ticket-homeclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=jssupportticket&#038;jstlay=controlpanel\">Dashboard<\/a><\/span><span class=\"jsst-header-tab js-ticket-openticketclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=addticket\">Submit Ticket<\/a><\/span><span class=\"jsst-header-tab js-ticket-myticket\"><a class=\"js-cp-menu-link\" href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=myticket\">My Tickets<\/a><\/span><span class=\"jsst-header-tab js-ticket-loginlogoutclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=jssupportticket&#038;jstlay=login\">Login<\/a><\/span><\/div><\/div><\/div>\n\n    <main class=\"js-ticket-dashboard-main\">\n        <!-- cp links for user -->\n                        <aside class=\"js-ticket-dashboard-left-menu\"><!-- Dashboard Links -->\n                    <div class=\"js-ticket-menu-header\">Dashboard Links<\/div>\n                    <ul class=\"js-ticket-menu-links\">\n                                                    <li>\n                                <a  href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=addticket\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path>\n                                        <path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path>\n                                    <\/svg>\n                                    <span>Submit Ticket<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=myticket\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#f59e0b\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M22 12h-6l-2 3h-4l-2-3H2\"><\/path>\n                                        <path d=\"M5.45 5.11 2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z\"><\/path>\n                                    <\/svg>\n                                    <span>My Tickets<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=ticketstatus\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#3b82f6\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                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4v2\"><\/path>\n                                                <circle cx=\"8.5\" cy=\"7\" r=\"4\"><\/circle>\n                                                <line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\"><\/line>\n                                                <line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\"><\/line>\n                                            <\/svg>\n                                            <span>Register<\/span>\n                                        <\/a>\n                                    <\/li>\n                                                        <\/ul>\n                <\/aside>\n                \n        <!-- cp links for agent -->\n                <div class=\"js-ticket-dashboard-content-area\">\n                            <div class=\"js-ticket-welcome-header\">\n                    <div class=\"js-ticket-welcome-left\">\n                        <img decoding=\"async\" alt=\"image\" src=\"https:\/\/support.doublehelixsoftware.com\/wp-content\/plugins\/js-support-ticket\/\/includes\/images\/user.png\" class=\"js-ticket-welcome-avatar\" \/>                        <div>\n                            <span>\n                                Welcome back to                                , DHS Help Desk System!                            <\/span>\n                            <p>As a visitor, you can easily create a support ticket by sharing your issue details.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"js-ticket-welcome-actions\">\n                    <\/div>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                                        <span>Have an issue?<\/span>\n                    <p>Our support team is here to help. Create a new ticket to get started.<\/p>\n                    <a  href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=addticket\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Create New Ticket                    <\/a>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                    <span>Check Ticket Status<\/span>\n                    <p>Enter your information to check the status of your existing ticket.<\/p>\n                    <a href=\"https:\/\/support.doublehelixsoftware.com\/?page_id=798&#038;jstmod=ticket&#038;jstlay=ticketstatus\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Check Ticket Status                    <\/a>\n                <\/div>\n                        <!-- latest user tickets -->\n                        <!-- latest agent tickets -->\n                        <!-- count boxes -->\n                        \n            <!-- agent data chart -->\n                                <\/div>\n    <\/main>\n\n\n    <div id=\"js-ticket-main-black-background\" 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<\/div>\n<\/div>\n\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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